Policies

Holiday items: 

all holiday and seasonal items are FINAL SALE.

 

Pre-lit items, such as garland and Christmas trees:

If the lights on your NEW ordered product are malfunctioning, contact us ASAP so we can problem solve.  If the issue is not fixed, it will be replaced with the same item.  Please note: during the busy season between October and December, many items run out of stock and may take longer than expected to receive a new item.

 

Non-holiday items:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for store credit.  You must provide a receipt.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at navyblooms@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like seasonal items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
All sales are final on seasonal and sale items.  14-day return policy for store credit only.